For Singapore chair orders, our delivery fleet will deliver within 1-2 days after the order is placed. Weekend delivery or arranging for a certain date is possible, please contact our customer service. For international chair order delivery, please contact us.
For local accessory orders, it will be sent by courier.
Orders cannot be cancelled once it has been shipped.
- Returns must fulfill ALLthe return eligibility listed below and be approved by atlaslifestyle.com.sg. Please contact our customer service team by WhatsApp us at 8694-7930or emailing us at sales@atlaslifestyle.com.sg for matters relating to returns.
Return Eligibility
Goods ordered and/or sold are not-exchangeable, non-refundable unless approved by us.
Returns and exchanges are only accepted for defective items. We strictly do not accept change-of-mind returns or exchanges.
In the event of discomfort due to having purchased the wrong size, requests for size exchange must be made within seven (7) days from the day goods are delivered and are subjected to the following conditions:
- There will be a 15% restocking fee chargeable per item returned.
- All returned items must be unused in its original condition.
- Customers will bear the transport cost for the return/exchange.
Requests for returns after seven days will be subject to management approval.
We reserve the right to deny returns/exchanges should the product be found in used condition.
Upon approval of refund/exchange, item(s) must be returned within seven working days or our earliest available collection date, whichever is sooner.
Returned items must be in its original condition, with original tags and/or packaging intact.
Failure to return goods within stipulated date and in original condition will deem the refund void. Goods will be considered sold.
Cancellation
- In the event where the item has not be shipped out yet, the customer will have to bear a 9% cancellation fee. (i.e. Total payment for item is $100.00, Refund will be $91.00)
- All refunds will be initiated within 14 working days through the same payment mode used.
For Defective Items
- Please contact us within 3 days upon deliveryby WhatsApp us at 8694-7930or emailing us at sales@atlaslifestyle.com.sg if any product is defective.
- Atlas Lifestyle reserves the right to send replacement parts to make the item complete.