Do you have a showroom for us to try before purchasing?

Yes! We have  showroom for our customers to try out the products. You may also WhatsApp us @ +65 8694 7930 should you have any enquiry. Please make appointment with us before coming.

• Address: 50 Genting Lane #01-01 349558
• Opening Hours: Mon to Fri, 10.00am to 5.30pm; Sat and Sun 10am to 1pm
• WhatsApp:8694-7930

 

Installation/Assembly option

For All our Herman Miller Office/Steelcase chairs, the chairs will be fully assembled in box. Just open the box and enjoy the comfort.

For other chairs if you require assembly. Please contact us.

 

Is the delivery free of charge?

The delivery is generally free except for the followings:

(1) Delivery to restricted areas such as Camps, Sentosa, Jurong Island etc.

(2) Places with no direct lift access and stairs climbing is required during the delivery.

 Delivery Surcharge

• Staircase delivery surchargeis chargeable depending on the product and floors involved, the amount can be found below.
• Restricted areas delivery surchargeof $30.00 applies to special or restricted areas.
• Re-delivery surchargeof $30.00 applies should you acknowledged our confirmation call or SMS for the delivery but is not available to receive it at the last minute while the item is out for delivery with our delivery team.

 Staircase Delivery Fees

For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so as the equipment can be very heavy. Please pay the fee directly to our delivery team.

 

• Office chairs: $10 for each non-lift accessible floor per item

 

Please kindly check with our customer service should the item does not fall under any category above or more information is needed.

 

Placing an order and stock availability

Placing an order

• Browse through our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
• For new customers, an account can be created when checking out.
• For existing customers, please login to your account when prompted in the checkout page.

 Stock availability

• All items available for online purchase are not guaranteed to be in stock at the time of order processing.
• All items are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered the option of an alternative or a refund.

 

I’ve placed an order, when will I receive it?

Delivery Lead Time

• Our delivery will take about 1 to 2 business days (excluding weekends & PH) – unless stated otherwise (i.e. on preorder status, customized item)

 

Delivery Process

For small items such as accessories and headrests

• The item will be arranged to be picked up by courier company within 2 to 3 business days (excluding weekends & PH).
• A tracking link will be provided for you to track the delivery status.
• Important note that any delay resulting from the courier company is not within our control.

For bulky items such office chairs

• Our delivery team will give you a confirmation call or SMS before the delivery to confirm with you.
• Should you be able to make it for the delivery, kindly acknowledge the call or SMS sent to you.
• Should you be unable to make it for the delivery, please kindly inform the delivery team and they will reschedule your delivery to the next available date.

Can I choose my preferred delivery date and timing?

• Yes, we are able to accommodate to request for specific date and timing for the delivery. Please contact us after you have placed the order.

• If you require the item urgently, do reach out to us and we will try our best to deliver it to you as soon as our delivery schedule permits.

 

Return policy

• Returns must fulfill ALL the return eligibility listed below and be approved by atlaslifestyle.com.sg. Please contact our customer service team by WhatsApp us at 8694-7930 or emailing us at sales@atlaslifestyle.com.sg for matters relating to returns.

 

Return Eligibility

Goods ordered and/or sold are not-exchangeable, non-refundable unless approved by us.

Returns and exchanges are only accepted for defective items. We strictly do not accept change-of-mind returns or exchanges.

In the event of discomfort due to having purchased the wrong size, requests for size exchange must be made within seven (7) days from the day goods are delivered and are subjected to the following conditions:

1. There will be a 15% restocking fee chargeable per item returned.
2. All returned items must be unused in its original condition.
3. Customers will bear the transport cost for the return/exchange.

Requests for returns after seven days will be subject to management approval.

We reserve the right to deny returns/exchanges should the product be found in used condition.

Upon approval of refund/exchange, item(s) must be returned within seven working days or our earliest available collection date, whichever is sooner.

Returned items must be in its original condition, with original tags and/or packaging intact.

Failure to return goods within stipulated date and in original condition will deem the refund void. Goods will be considered sold.

 

 Cancellation

• In the event where the item has not be shipped out yet, the customer will have to bear a 9% cancellation fee. (i.e. Total payment for item is $100.00, Refund will be $91.00)
• All refunds will be initiated within 14 working days through the same payment mode used.

 

For Defective Items

• Please contact us within 3 days upon deliveryby WhatsApp us at 8694-7930 or emailing us at sales@atlaslifestyle.com.sg if any product is defective.
• Atlas Lifestyle reserves the right to send replacement parts to make the item complete.

 

What does the warranty covers?

For Herman Miller and Steelcase products

• This warranty is valid in the country of purchase only.
• This warranty is valid only for Herman Miller/Steelcase products sold by us. 

12 Year Warranty

12 YEAR LIMITED WARRANTY COVERS THE FOLLOWING:

Our warranty covers the functions of the chair (such as mechanism, castors, pneumatic cylinder)

12 YEAR LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

1. Normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, variance of tightness of mechanisms.
2. Any damage to the Products or to any property or person caused by failure to adhere to Herman Miller’s published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
3. Defects in a Product that has been modified or altered, including the substitution of any unauthorised components for use in place of the original components in the Product.
4. Defects in a Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to Herman Miller‘s published instructions.
5. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
6. Changes in the decibel level of mechanisms utilized in height adjustable products

Warranty Claim

All chairs are pre-registered for warranty before delivery.

1. Have your proof of purchase ready. A valid proof of purchase presented for any warranty claim to enable us to reasonably verify the claim.
2. Provide us with a clear photograph or video of the defect, and/or other details we may request regarding the defect.
3. If the chair is under warranty, labour and parts will be free. There will be a transport charge of $120 after the first year of purchase.

We reserve the right to determine whether a benefit under this warranty may be claimed. Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense. We also reserve the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith. Any repair or replacement under this warranty is limited to the defective part or material only.

 

For Atlas Headrest products

Your Atlas Headrest comes with a 3-year parts warranty that covers defects in materials, workmanship, and functionality under normal use.

 

 Please note that Atlas Headrest does not cover aesthetics such as scratches or scuffs, or abuse such as fabric rips, snags, soiled, or stained.

We do not warrant:
• changes in surface finishes, including colorfastness, due to aging, exposure to light or direct sunlight
• failure resulting from excess wear and tear
• pilling of textiles
• colorfastness or the matching of colors of textiles or surface finishes, including an exact match to cuttings, samples, or swatch cards
• damage, marking, or staining due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments
• damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects
• discoloration of textiles and surface materials due to soiling, stains, or dye transfer from clothing, including denim
• damage due to exposure to harsh chemicals, including some found in fabric dyes, laundry detergent, body lotions, hair products, etc.

Atlas Headrest does not warrant products that are exposed to extreme environmental conditions or that have been subject to improper storage.

 

For Other Products 

1 Year Warranty unless otherwise stated

• The warranty covers manufacturer defects against mechanism.

• This include parts such as, mechanical parts, gas springs, gas lifts.

• Any repair or replacement under the warranty is limited to the defective parts only.

• The warranty does not covers any problem resulting from wear and tear, product rust, user misuse, improper setup* or authorized modification.

*Improper set will not fall under this if the installation was provided by our team.

 

Limited warranty

• We reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.

• Warranty will end immediately if the item becomes defective as a consequence of misuse, authorized modification or lack of proper care and maintenance.

• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Should the warranty expires, there will be a $120.00 labour fee/transport for our technician to be onsite. A separate, parts replacement fee will also be borne by the customer should replacement of parts are required.

• Replacement parts may take up to 5 days to 2 months subject to availability.

• The warranty is effective from the date of delivery

 

 

I’ve just received my item but it is faulty, what should I do?

• Majority of our products are delivered to our customers in pristine condition.
• Should you received an item that is faulty or damaged, TakeAseat must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically via WhatsApp us at 8694-7930 or emailing us at sales@atlaslifestyle.com.sg with the order number.

• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.

 

I’ve been using the item for awhile and it is now defective. The warranty is still valid, what should I do?

If the item is defective and your warranty is still valid

• Atlas Lifestyle must be notified of such defect via an photo or video of the relevant defect sent electronically via WhatsApp us at 8694-7930 or emailing us at sales@atlaslifestyle.com.sg  with the order number.

 

• We will fix or replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

If the chair is under warranty, labour and parts will be free. There will be a transport charge of $120 after the first year of purchase.

 

My item is defective and the warranty has expired or it is not covered under warranty, what should I do?

Should the item becomes defective and the warranty has expired or it is not covered under warranty

• Atlas Lifestyle must be notified of such defect via an photo or video of the relevant defect sent electronically via WhatsApp us at 8694-7930 or emailing us at sales@atlaslifestyle.com.sg  with the order number.

• Once the problem has been identified, our customer support will recommend a feasible solution to you.
• Should you want us to proceed and repair the item for you, we will try to replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.
• There will be a $120.00 labour fee for our technician to be onsite. The replacement part fee will also be borned by the customer.