Frequently Asked Questions

Do you have a showroom for us to try before purchasing?

Yes. We have a showroom where you can try our full range of Herman Miller chairs before committing. Please make an appointment before visiting.

📍 50 Genting Lane #01-01, Singapore 349558
🕐 Open daily, 10am to 6pm
📞 +65 8694 7930
✉️ sales@atlaslifestyle.com.sg

Do I need to assemble the chair?

All Herman Miller chairs arrive fully assembled in the box. Simply open the box and enjoy. No assembly required.

What is the 14-Day Risk-Free Trial for the Aeron Chair?

The 14-Day Risk-Free Trial applies exclusively to the Herman Miller Aeron Remastered Chair. Try it at home for 14 days at your own desk, in your own space. If it is not the right fit for you, request a return and receive a full refund with no restocking fee.

Trial Terms

Return window: Your return request must be initiated within 14 days of delivery
Condition: Chair must be returned in good condition. Damage fees of up to the full purchase price may apply if the chair is returned damaged, stained, or with missing parts
Return shipping: Return shipping is the customer's responsibility. You may arrange your own courier or request our delivery fleet for pickup at a fee
Refund: Processed within 14 working days of receiving the chair back in good condition via your original payment method

To initiate a return under the trial, WhatsApp us at +65 8694 7930 or email sales@atlaslifestyle.com.sg.

Is delivery free?

Singapore — Chair Orders
Delivery is free for all Singapore chair orders. However surcharges apply in the following situations:

Restricted areas such as military camps, Sentosa, and Jurong Island: $30 surcharge
Locations without direct lift access requiring staircase delivery: $10 per non-lift accessible floor per item
Re-delivery due to customer unavailability after confirmed delivery: $30 surcharge

Malaysia — Chair Orders
A delivery fee of RM185 applies for all Malaysia chair orders.

Accessories
Delivery is free worldwide for all accessory orders.

Can I choose a specific delivery date?

Yes. If you require delivery on a specific date or time, please contact us after placing your order via WhatsApp at +65 8694 7930 or email sales@atlaslifestyle.com.sg and we will do our best to accommodate your request.

When will I receive my order?

Chairs — Singapore
Orders are typically delivered within 1 day. In the event of delays, delivery may take up to 2 days. We deliver every day including weekends.

Chairs — Malaysia
Orders are shipped within 7 days and typically arrive within 1 to 2 weeks. Delivery fee is RM185.

Chairs — Other Countries
Please contact us directly for international shipping enquiries.

Accessories
Singapore orders are delivered within 1 to 2 days via courier. International orders are estimated to arrive within 6 to 14 days. A tracking link will be provided once your order is dispatched.

Can I change my delivery address?

Yes but please contact us as early as possible before your order is dispatched.

Email: sales@atlaslifestyle.com.sg
Phone: +65 8694 7930

What packaging will my order arrive in?

All products are delivered in their original manufacturer packaging.

I received a defective item. What should I do?

Your order number
Photos of the damage or defect
A video if possible
Email: sales@atlaslifestyle.com.sg
Phone: +65 8694 7930

There is no charge for returns or exchanges of genuinely defective items. We reserve the right to send replacement parts to resolve the issue and to refuse returns if the item shows signs of intentional or man-made damage.

What is your return and exchange policy?

All goods sold are final sale unless they meet our return and exchange eligibility criteria. For the Herman Miller Aeron Remastered Chair only, we offer an exclusive 14-Day Risk-Free Trial. All other products do not qualify for this trial.

To initiate a return or exchange, contact us via WhatsApp at +65 8694 7930 or email sales@atlaslifestyle.com.sg.

General Return & Exchange Eligibility

Returns and exchanges are only accepted for defective items or wrong size and wrong colour purchases
We do not accept change-of-mind returns or exchanges
All returned items must be unused and in their original condition with original packaging intact
Items must be approved for return before being sent back
Upon approval, items must be returned within 7 working days or our earliest available collection date, whichever is sooner
Failure to return within the stipulated timeframe will void the refund and the goods will be considered sold

Wrong Size or Colour Exchange

Exchange requests must be made within 7 days of delivery
A 15% restocking fee applies per item returned
Items must be unused and in original condition with original packaging intact
Customer bears the transport cost for return and exchange
Requests made after 7 days are subject to management approval

Order Cancellation

Orders cannot be cancelled once shipped
If your order has not yet been shipped, a 5% cancellation fee applies
Refunds will be processed within 14 working days via the same payment method used for the original purchase

What does the warranty cover?

Herman Miller Chairs — 12-Year Warranty

What Is Covered:

Mechanical components including reclining, tilt, height adjustment, and similar mechanisms
Structural components including frame, base, backrest, seat, and similar parts
Moving parts including casters and armrest adjustment mechanisms
Gas cylinder and pneumatic lift
Hardware including bolts, screws, and adjustment knobs

What Is Not Covered:

Normal wear and tear including degradation of mesh, top portion of armrests, lumbar support, and exterior of castors
Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature
Products that have been modified or altered, including the use of unauthorised components
Damage caused by failure to follow Herman Miller's published care and maintenance instructions
Minor aesthetic or cosmetic variations that do not affect the functionality of the chair
Changes in noise levels of mechanisms

Other Products — 1-Year Warranty

What Is Covered:

Manufacturer defects in mechanical parts including gas springs and gas lifts

What Is Not Covered:

Wear and tear, rust, misuse, improper setup, or unauthorised modifications

General Warranty Terms

This warranty is valid in Singapore only and applies to products purchased directly from Atlas Lifestyle
The warranty applies to the original purchaser only and is non-transferable
Atlas Lifestyle reserves the right to determine whether a warranty benefit may be claimed and whether parts should be repaired or replaced
Replacement parts may take between 5 days and 2 months subject to availability

My chair needs repair and is still under warranty. What should I do?

Visit our Chair Repair Service Form and provide us with the details of your issue. Our team will get back to you within 1 business day.

When submitting your request, please have the following ready:

Details of the chair issue you are facing
Clear photos or videos of the defect
Any additional details we may request

If your claim is approved:

Labour and replacement parts are fully covered at no cost throughout the entire warranty period. (Please note that mesh replacement due to wear and tear such as tearing or ripping is not covered under warranty and will be repaired at a separate fee)
We'll collect your chair, repair it at our workshop, and return it to you at no additional charge within 12 months of purchase. Repairs requested thereafter, but still within the warranty period, will be subject to a transportation fee. If you prefer to drop off and collect the chair at our warehouse yourself, the transport fee does not apply.
Replacement parts may take between 5 days and 2 months subject to availability.

For any repair enquiries, email us at service@atlaslifestyle.com.sg or WhatsApp us at +65 8694 7930.

My chair needs repair but the warranty has expired, is not covered, or I did not purchase from Atlas Lifestyle. What should I do?

Visit Chair Repair Service Form and provide us with the details of your issue. Our team will get back to you within 1 business day.

When submitting your request, please have the following ready:

Details of the chair issue you are facing
Clear photos or videos of the defect
Any additional details we may request

Once the issue has been identified, our team will recommend a solution. If you proceed with the repair, a transportation fee applies for our team to collect and return your chair, though this fee doesn't apply if you'd prefer to drop off and collect the chair yourself at our warehouse.

Replacement parts are charged separately and may take between 5 days and 2 months subject to availability.