Warranty Policy
Herman Miller Chairs — 12-Year Warranty
All Herman Miller chairs sold by Atlas Lifestyle come with a 12-year warranty, effective from your date of delivery.
What Is Covered
- Mechanical components including reclining, tilt, height adjustment, and similar mechanisms
- Structural components including frame, base, backrest, seat, and similar parts
- Moving parts including casters and armrest adjustment mechanisms
- Gas cylinder and pneumatic lift
- Hardware including bolts, screws, and adjustment knobs
What Is Not Covered
- Normal wear and tear including degradation of mesh, top portion of armrests, lumbar support, and exterior of castors
- Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature
- Products that have been modified or altered, including the use of unauthorised components
- Damage caused by failure to follow Herman Miller's published care and maintenance instructions
- Minor aesthetic or cosmetic variations that do not affect the functionality of the chair
- Changes in noise levels of mechanisms
How to Request Chair Servicing
Visit atlaslifestyle.com.sg/servicing and provide us with the details of your issue. Our team will get back to you within 1 business day.
When submitting your request, please have the following ready:
- Details of the chair issue you are facing
- Clear photos or videos of the defect
- Any additional details we may request
If your request is approved under warranty:
- Labour and replacement parts are fully covered at no cost throughout the entire warranty period. (Please note that mesh replacement due to wear and tear, such as tearing or ripping, is not covered under warranty and will be repaired at a separate fee.)
- We'll collect your chair, repair it at our workshop, and return it to you at no additional charge within 12 months of purchase. Servicing requested thereafter, but still within the warranty period, will be subject to a transportation fee. If you prefer to drop off and collect the chair at our warehouse yourself, the transport fee does not apply.
- Replacement parts may take between 5 days and 2 months subject to availability.
For any servicing enquiries, email us at service@atlaslifestyle.com.sg or WhatsApp us at +65 8694 7930.
We reserve the right to determine whether a warranty claim is valid and whether a defective part should be repaired or replaced. We also reserve the right to refuse claims we have reason to believe are fraudulent or made in bad faith. Any repair or replacement under this warranty covers the defective part only.
Out of Warranty or Non-Atlas Lifestyle Purchases
If your chair warranty has expired, is not covered under warranty, or you did not purchase your chair from us, we are still able to assist with servicing.
Visit atlaslifestyle.com.sg/servicing and provide us with the details of your issue. Our team will get back to you within 1 business day.
Once the issue has been identified, our team will recommend a solution. If you proceed with the repair:
- A transportation fee applies for our team to collect and return your chair, though this fee doesn't apply if you'd prefer to drop off and collect the chair yourself at our warehouse.
- Replacement parts are charged separately and may take between 5 days and 2 months subject to availability
For any servicing enquiries, email us at service@atlaslifestyle.com.sg or WhatsApp us at +65 8694 7930.
Other Products — 1-Year Warranty
All other products sold by Atlas Lifestyle come with a 1-year warranty, effective from your date of delivery.
What Is Covered
- Manufacturer defects in mechanical parts
What Is Not Covered
- Wear and tear, rust, misuse, improper setup, or unauthorised modifications
General Terms
- This warranty is valid in Singapore only and applies to Herman Miller products purchased directly from Atlas Lifestyle
- The warranty applies to the original purchaser only and is non-transferable
- Atlas Lifestyle reserves the right to determine whether a warranty benefit may be claimed and whether parts should be repaired or replaced
- If your warranty has expired, Replacement and transportation fee will apply. Please contact us for details
- Replacement parts may take between 5 days and 2 months subject to availability