THE WARRANTY IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS

For Herman Miller and Steelcase products

• This warranty is valid in the country of purchase only.
• This warranty is valid only for Herman Miller/Steelcase products sold by us. 

12 Year Warranty

12 YEAR LIMITED WARRANTY COVERS THE FOLLOWING:

Our warranty covers the functions of the chair (such as mechanism, castors, pneumatic cylinder)

12 YEAR LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

1. Normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, variance of tightness of mechanisms.
2. Any damage to the Products or to any property or person caused by failure to adhere to Herman Miller’s published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
3. Defects in a Product that has been modified or altered, including the substitution of any unauthorised components for use in place of the original components in the Product.
4. Defects in a Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to Herman Miller‘s published instructions.
5. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
6. Changes in the decibel level of mechanisms utilized in height adjustable products

Warranty Claim

All chairs are pre-registered for warranty before delivery.

1. Have your proof of purchase ready. A valid proof of purchase presented for any warranty claim to enable us to reasonably verify the claim.
2. Provide us with a clear photograph or video of the defect, and/or other details we may request regarding the defect.
3. If the chair is under warranty, labour and parts will be free. There will be a transport charge of $120 after the first year of purchase.

We reserve the right to determine whether a benefit under this warranty may be claimed. Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense. We also reserve the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith. Any repair or replacement under this warranty is limited to the defective part or material only.

For Atlas Headrest products

Your Atlas Headrest comes with a 3-year parts warranty that covers defects in materials, workmanship, and functionality under normal use.

 Please note that Atlas Headrest does not cover aesthetics such as scratches or scuffs, or abuse such as fabric rips, snags, soiled, or stained.

We do not warrant:
• changes in surface finishes, including colorfastness, due to aging, exposure to light or direct sunlight
• failure resulting from excess wear and tear
• pilling of textiles
• colorfastness or the matching of colors of textiles or surface finishes, including an exact match to cuttings, samples, or swatch cards
• damage, marking, or staining due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments
• damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects
• discoloration of textiles and surface materials due to soiling, stains, or dye transfer from clothing, including denim
• damage due to exposure to harsh chemicals, including some found in fabric dyes, laundry detergent, body lotions, hair products, etc.

Atlas Headrest does not warrant products that are exposed to extreme environmental conditions or that have been subject to improper storage.

For Other Products 

1 Year Warranty unless otherwise stated

• The warranty covers manufacturer defects against mechanism.

• This include parts such as, mechanical parts, gas springs, gas lifts.

• Any repair or replacement under the warranty is limited to the defective parts only.

• The warranty does not covers any problem resulting from wear and tear, product rust, user misuse, improper setup* or authorized modification.

*Improper set will not fall under this if the installation was provided by our team.

Limited warranty

• We reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.

• Warranty will end immediately if the item becomes defective as a consequence of misuse, authorized modification or lack of proper care and maintenance.

• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Should the warranty expires, there will be a $120.00 labour fee/transport for our technician to be onsite. A separate, parts replacement fee will also be borne by the customer should replacement of parts are required.

• Replacement parts may take up to 5 days to 2 months subject to availability.

• The warranty is effective from the date of delivery